[FoCHAT] ICF in breach of its contract

[Ana Tijerino]

I was just about to give up........... I'm really, really tired of fighting
and begging and pleading for competence......... they (the RHP) said my
elevation should cost $9K............. I laughed and asked where they were
pulling these figures from............ if they talk to any contractor doing
elevation they would know that is a rediculous figure......... so then she
(the resolutions "expert") proceeds to tell me that it is only meant to be
"help" and not pay for the elevation since I already had my grant from the
National Flood Center.  I told her that $.25 would also "help" a homeless
person, but that doesn't mean he could eat or live off of that.......... I
was contesting the fact that LRA/RHP was assessed an additional $30K for
those of us that elevated to offset the out-of-pocket expense because
elevation costs more than $30K..........  so the money is clearly not going
to us (the homeowners)...........  First they told me that they DID NOT have
an additional $30K to offer us.  They they come back with this.  This is
really inexcusable.  I also told her that this is exactly like when my
homeowner's insurance company told me it would take $900.00 to replace my
roof.

~Ana


On 1/26/07, harry hoskins <hoskins910 at yahoo.com> wrote:
>
> in today's TP is an article entitled, "Road Home grants are often
> contested."  the article details that about three times the number of
> applicants awarded money are denied any money. Thus, all those glowing
> figures implying lots of homeowners were soon going to get money were
> exaggerated, the actual number is far lower.  there will be billions left
> over.
>
> The article also discloses that there were 7,200 documented complaints to
> the ROAD2LA, option 6 problem resolution folks, supposed able to solve your
> problems.  the article suggests that the 7,200 number probably serverely
> understates the number of complaints. Many hung up, after waiting long time
> tfor answer,  this happen to me over a number of weeks. Amazingly, ICF only
> had 25 people dedicated to solve 7,200 complaints!  After early January,
> they only increased the number of problem solvers 50%, but still many
> complaints remain unsolved.
>
> Why?  The article suggests probably because they do not have access to
> necessary information.
>
> There comes a time when enough is enough.  ICF clearly is in breach of its
> contract by not having sufficient "problem resolution experts" and by
> failing to give those problem resolution people the information they need to
> resolve complaints.  It is now apparent that a majority of applicants either
> have unresolved complaints, or are denied any money and are abandoning the
> program.  this is huge.  it mean the ROAD Home Program is not working as
> designed.  It mean ICF is not doing its job.  It means ICF is in clear
> breach.
>
> What to do about the breach?  *this organization should ask LRA to declare
> ICF is in breach and asl LRA to seek emergency bids from experts to assist
> ICF and rescue the Program.*  First order of business should be to hire
> attorneys experenced in handling insurance claims to supplement or replace
> the "problem personnel," so the unresolved complains can be resolved
> quickly.   Frank knows what I mean.  this could be done quickly, by issuing
> a call for help to the Louisiana State Bar Association for attorneys
> experienced in claims handling.  this call should be done by both
> communication to the Bar and through the media.
>
> Second, I believe LRA needs to set up an automatic review of each and
> every denial and to reach out to each denied person, inviting them to
> appeal, to rescue the probram.
>
> we have to do something quickly.  the program is becoming a Road to
> nowhere.
>
> ------------------------------
> Need Mail bonding?
> Go to the Yahoo! Mail Q&A<http://answers.yahoo.com/dir/index;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOARfcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx?link=ask&sid=396546091>for great
> tips from Yahoo! Answers<http://answers.yahoo.com/dir/index;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOARfcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx?link=ask&sid=396546091>users.
>
>
> _______________________________________________
> FoCHAT mailing list
> FoCHAT at thinknola.com
> http://thinknola.com/mailman/listinfo/fochat
>
>
>


-- 
~Ana Tijerino~
  6000 Wingate Drive
  New Orleans, LA  70122
  504-237-3398 - cellular
  504-799-4346 - office
  ana.tijerino at gmail.com - e-mail
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://thinknola.com/pipermail/fochat/attachments/20070126/14e59e82/attachment.html